Responsible Gaming

Play for entertainment

Online gambling can be enjoyable when it remains one form of entertainment among many. It should not take priority over your everyday responsibilities, relationships, health or financial commitments. Before you play, decide how much time and money you are comfortable spending. Treat that amount as an entertainment expense, rather than an investment or a payment that you expect to recover.

There is no guaranteed strategy for winning. Previous results do not determine future results, and a game cannot be made more likely to win by increasing a stake or continuing to play after a loss. Random outcomes remain random. Avoid viewing gambling as a reliable source of income, a way to pay bills or a solution to debt.

Only adults who meet the applicable legal age and other requirements should use online gambling services. Keep your account details private and do not allow another person to use your account. If you are under the applicable legal age, do not create or use an account. Parents and carers should take reasonable steps to prevent children from accessing gambling services.

Before you start

• Set a gambling budget after your essential expenses have been paid.
• Decide how long you intend to play and take regular breaks.
• Do not play when you are upset, tired, stressed or affected by alcohol or other substances.
• Make sure gambling does not interfere with work, study, family time, sleep or other activities.
• Keep records of your deposits, withdrawals and playing time so you have a clear view of your behaviour.
• Never borrow money, use credit intended for essentials or sell possessions to fund gambling.

Set limits and manage your account

Planning ahead can make it easier to stay in control. Depending on the account features and requirements that apply to you, tools may be available to help you manage deposits, spending, playing time or access to your account. Review the responsible gaming settings in your account and choose limits that reflect your personal budget, not the amount you hope to win.

A limit is most useful when it is set before you begin playing. Avoid changing a limit during a gambling session simply to continue playing. Some limit changes may take effect immediately, while others may be subject to a waiting period or other conditions. Check the information shown when you select or change a setting.

Practical ways to stay in control

1. Choose a maximum amount for a day, week or other period that suits your circumstances.
2. Set a session reminder or decide on a finishing time before opening a game.
3. Take a break between sessions and use that time to review your spending and mood.
4. Do not chase losses by increasing stakes or playing for longer than planned.
5. Keep gambling funds separate from money needed for rent, food, utilities, savings or family expenses.
6. Turn off gambling notifications or promotional communications if they make it harder to stick to your plan.
7. Ask someone you trust to help you keep track of your budget if you are finding this difficult.

If you want to stop gambling, account closure or a self-exclusion option may be available, subject to the arrangements that apply to the service. A temporary break can be useful if you want time away from gambling, while a longer exclusion may be more appropriate if gambling is affecting your life. Read the relevant information carefully and select the option that best matches your needs.

If you have difficulty using a limit, break or exclusion feature, review the responsible gaming information available through the website or use the available support channel. Staff may be able to explain the process and direct you to the appropriate account option. They cannot guarantee gambling results, remove financial consequences or provide personal financial advice.

Recognise the warning signs

Gambling harm can develop gradually, and different people may experience it in different ways. A problem is not defined only by the amount of money lost. Time spent gambling, emotional effects, secrecy, relationship difficulties and missed responsibilities can also be important signs. You do not need to wait for a serious crisis before asking for help.

You may need to take a break if you

• Think about gambling frequently or feel restless when you cannot play.
• Spend more time or money gambling than you intended.
• Increase your stakes because previous amounts no longer feel exciting.
• Try to win back money after a loss, often called chasing losses.
• Hide gambling activity, deposits or losses from family, friends or colleagues.
• Borrow money, use credit or miss payments to continue gambling.
• Feel anxious, irritable, guilty, low or distracted because of gambling.
• Argue with people close to you about your gambling or withdraw from them.
• Miss work, study, appointments, sleep or other responsibilities.
• Try to stop or cut down but find that you cannot maintain the change.
• Use gambling to escape stress, loneliness, sadness or other difficult feelings.
• Continue gambling even though it is causing financial, personal or emotional harm.

If any of these signs sound familiar, stop playing and take action rather than trying to recover losses. Log out, remove access to available funds, activate a break or exclusion where appropriate, and speak with someone you trust. A clear conversation with a partner, family member or friend can provide practical support and help reduce secrecy.

Losses cannot be recovered by gambling with more money. Avoid taking out loans, using money set aside for essentials or asking other people to fund further play. Consider contacting a financial counsellor for help with budgeting, debts and repayment options. Financial counselling is separate from gambling services and can help you understand your broader financial position.

Support is available

If gambling is affecting you or someone close to you, confidential support is available in Australia. You can speak with a qualified gambling counsellor, a general practitioner, a mental health professional or a financial counsellor. Independent services such as Gambling Help Online and state or territory gambling support services provide information, counselling and referral options. Use the official Australian Government or relevant state and territory websites to confirm current service details and available ways to make contact.

Support is also available for family members, partners and friends. You do not have to be the person gambling to ask for guidance. A counsellor can help you set boundaries, discuss financial safety, manage stress and decide what steps may be suitable. Avoid covering up losses or repeatedly providing money if that allows harmful gambling to continue. Seek advice about safer ways to offer support.

If you are worried right now

1. Stop playing and move away from the gambling website or app.
2. Do not deposit more money or attempt to recover losses.
3. Tell a trusted person what is happening and ask them to stay in contact with you.
4. Use an account break, closure or self-exclusion option where available.
5. Contact an independent gambling support service or health professional.
6. If you feel at immediate risk of harming yourself or another person, contact emergency services or an urgent mental health service in your area.

Planet 7 Oz Casino provides responsible gaming information to support informed choices. Website tools, account settings and available processes can depend on the service, your location and the requirements that apply to your account. Read the relevant terms and on-screen instructions before making a request. Responsible gaming tools are not a substitute for professional support, and using them does not guarantee that gambling-related harm will be avoided.

Your privacy matters when you seek help. Independent support providers can explain how they handle personal information before you share details. When discussing your account with Planet 7 Oz Casino, use the support channel available through the website and provide only the information needed to identify and assist with your request. Never share your password, security codes or payment details with another person.

Please remember that asking for help is a practical and responsible step, not a failure. Whether you need a short break, help setting a budget, support with a complete stop or assistance for someone close to you, acting early can make it easier to regain control.