Privacy Policy

About this Privacy Policy

This policy applies to information connected with your use of the Planet 7 Oz Casino website, gaming account and related services. It is intended for players in Australia and should be read together with the website’s other applicable terms and notices. By using the website or providing information, you acknowledge that your information may be handled as described here.

Privacy requirements can vary depending on the service used, the type of information involved and the reason it is collected. We seek to collect information that is reasonably necessary for operating the website, providing account services, supporting players, maintaining security and meeting applicable legal obligations. We do not ask players to provide information that is unrelated to these purposes through ordinary account or support processes.

If you choose not to provide information that is needed to create or operate an account, complete a verification process, process a transaction or meet a legal requirement, some services may not be available. Where practical, we will explain why information is required and what may happen if it is not provided.

Information we may collect and how we use it

The information handled by an online casino can vary according to how a player uses the website. It may include information provided directly by you, information created through account activity and technical information collected when you access the website.

Account and identity details

This may include your name, date of birth, contact details, login information, account preferences and other details needed to establish and maintain an account. We use these details to create and administer your account, communicate with you about services, respond to requests, maintain accurate records and help confirm that an account is being used by the appropriate person.

Verification information

To support identity, age, account and security checks, we may handle verification documents or information contained in those documents. This can include information used to confirm identity, eligibility, location or the source and destination of funds where relevant. Verification information may be reviewed to help prevent unauthorised use, fraud, money laundering, account abuse and other prohibited activity.

Payment and transaction records

We may handle records about deposits, withdrawals, wagers, winnings, account balances, payment methods and other transactions. Payment information may be processed with payment providers or other service providers involved in completing a transaction. We use transaction records to provide requested services, resolve payment questions, identify unusual activity, keep financial records and meet applicable legal and compliance requirements.

Device, usage and cookie data

When you use the website, we may receive technical information such as your IP address, browser type, device type, operating system, language, approximate location, pages visited, access times, referral information and interaction data. This information can help us operate the website, remember settings, understand performance, detect suspicious activity, improve usability and troubleshoot technical problems.

Support and communications

If you contact support or otherwise communicate with us, we may keep the details of your request, the information you provide and our response. These records help us investigate issues, provide consistent assistance, verify account ownership where necessary, monitor service quality and keep an appropriate history of account-related communications.

Main purposes for using information

• Running and administering player accounts and requested casino services.
• Completing identity, age, verification, security and anti-fraud checks.
• Processing payments, withdrawals, transactions and account adjustments.
• Providing customer support and communicating important service information.
• Meeting legal, regulatory, financial, record-keeping and responsible gambling obligations in general terms.
• Monitoring the website, preventing misuse and protecting players, systems and business operations.
• Improving website functions, performance, content and user experience.
• Sending marketing communications where permitted and where you have provided consent or another valid preference.

Cookies, sharing, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies. Cookies are small files or records stored on your device that can help the website remember preferences, keep sessions working, understand how pages are used and support security and performance. Some cookies may be required for core account or website functions, while others may help with analysis, personalisation or communications.

You can manage, block or delete cookies through your browser settings. If you disable certain cookies, parts of the website may not work as intended or some preferences may not be retained. Browser controls differ, so you should check the settings and help information provided by your browser.

When information may be shared

Information may be shared when this is reasonably necessary to provide services or operate the website. This can include sharing relevant information with payment processors, identity and verification providers, technology providers, customer support providers, security services and other contractors that assist with business operations. These providers should receive only information relevant to their role and are expected to handle it appropriately.

Information may also be disclosed where necessary to protect the website and its users, investigate suspected fraud or unlawful activity, enforce applicable terms, resolve disputes, or comply with a lawful request or legal obligation. We may use aggregated or de-identified information for analysis and improvement where it does not reasonably identify an individual player.

Security of information

Reasonable technical, organisational and administrative measures may be used to protect personal information against unauthorised access, alteration, disclosure, loss or misuse. These measures can include access controls, secure processes, monitoring and staff or provider procedures. No website, internet connection or electronic storage method can be guaranteed to be completely secure, so players should use a strong password, keep login details confidential and notify support promptly if they suspect unauthorised account activity.

How long information is kept

Information is generally kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed or a player asks for deletion. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable procedures.

Your privacy choices and data rights

Depending on the circumstances and applicable privacy requirements, you may have rights concerning personal information connected with your account. These rights are not always absolute and may be subject to identity checks, legal requirements, security concerns, the rights of other people or the need to retain particular records.

How to make a request

For privacy questions or data requests, contact support@planet7ozcasino.click. Please clearly describe your request and provide enough information for us to understand what you need. We may ask for reasonable details to verify your identity and protect your account before providing information or making changes.

Requests you may make

• Access your personal information and receive an explanation of how it is being used, where appropriate.
• Correct personal information that is inaccurate, incomplete or out of date.
• Request deletion of your personal information where it is no longer needed or where deletion is otherwise available.
• Withdraw consent to marketing communications or change your marketing preferences.
• Ask questions about the information held about you, the purposes for using it and relevant service providers.

A request to delete information does not necessarily mean that every record can be removed immediately. Records that must be retained for a period required by law, or that are needed for security, fraud prevention, dispute resolution or other legitimate purposes, may need to be kept. If a request cannot be completed in full, we will aim to explain the general reason.

You can withdraw consent to marketing by contacting support@planet7ozcasino.click. You may also use an unsubscribe or preference option included in a marketing message where one is available. Withdrawing marketing consent does not affect service messages that are necessary for your account, transactions, security, responsible gambling information or other important operational matters.

Policy updates

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The updated version will be made available on the website and will apply from the stated or implied effective date. We encourage players to review this page periodically so they remain aware of how information may be handled.