Betting Rules

General betting conditions

By opening an account, accessing betting services or placing a bet, you agree to follow these Betting Rules and the other terms that apply to your account. If a specific game, market or promotion has additional conditions, those conditions will apply alongside these general rules. Where there is a difference between general information and the rules displayed for a particular betting option, the specific rules for that option will generally apply.

Players must be legally permitted to use online gambling services in their location and must provide accurate account information. You are responsible for checking whether online betting is lawful where you are located. An account may only be used by the person who registered it. Accounts must not be shared, sold, transferred or used to place bets for another person.

You must keep your login details secure and tell the operator if you believe that your account has been accessed without permission. The operator may carry out identity, age, payment or security checks. These checks help protect players, prevent fraud and meet applicable legal and regulatory obligations. You may be asked to provide information or documents before an account, transaction or withdrawal can be completed.

Only one account should be held by each player unless the applicable account terms expressly allow otherwise. Duplicate, linked or misleading accounts may be reviewed. If an account appears to breach the terms, the operator may restrict access, suspend activity, cancel affected bets or take other action permitted by the applicable terms and law.

Important points before betting

• Check the selection, market, stake, odds and potential return before confirming a bet.
• Make sure your account details and payment information are current and accurate.
• Do not place a bet if you are unsure about the market or the way it will be settled.
• Do not allow another person to use your account or payment method.
• Keep a record of your bets and review your account activity regularly.

Placing and accepting bets

A bet is normally submitted when you select a betting option, enter or confirm the stake and follow the instructions to place the bet. A bet is not complete merely because a selection has been added to a bet slip. You should wait for confirmation that the bet has been accepted and check the bet history or account record where available.

The information displayed on the betting interface may include the selection, market, odds, stake, potential return and applicable conditions. You are responsible for checking this information before confirming the bet. Once a bet has been accepted, it will generally be treated as final unless the applicable rules provide for cancellation, correction, voiding or another form of adjustment.

A bet may be rejected, delayed or unavailable for several reasons. These may include a market being closed, a change in available odds, a technical issue, an account restriction, a failed payment authorisation, a liability limit or a requirement for additional verification. Seeing an option on a screen does not always mean that a bet will be accepted.

Where odds or betting information change before acceptance, the updated details may be shown for your review. The bet will only be accepted if the system records it as accepted under the applicable process. If a technical problem prevents a bet from being properly recorded, the operator may investigate the account and system records to determine what occurred.

Stakes, limits and account balance

The available stake range may vary between games, markets, payment methods, accounts and times. Any minimum or maximum stake, maximum return or other limit will be shown where it applies, or will be set out in the relevant product terms. A displayed limit may be changed in accordance with the applicable terms and may apply to an individual bet, a group of bets or a particular market.

You must have sufficient cleared funds or available betting credit before placing a bet. Stakes are deducted or reserved when a bet is accepted, subject to the way the relevant service operates. A pending transaction, payment reversal or account adjustment does not automatically cancel a bet. You should not place additional bets to compensate for a payment or account issue until the position is clear.

A bet placed with an incorrect stake, selection or account balance is not automatically cancelled. If you believe a bet was placed in error, contact the operator through the available support channel as soon as possible. Cancellation is not guaranteed once a bet has been accepted, particularly where the event or game has started or the market has closed.

Odds, results and settlement

Odds represent the price available for a selection at the time the bet is accepted. The displayed format and calculation method will depend on the product. The potential return shown before confirmation may include the stake, exclude the stake or be calculated in another way, so you should review the information provided for the relevant market.

Bets are settled using the official result or other settlement source specified in the rules for the relevant event, game or market. The result used for settlement may not be the same as an informal report, live commentary, social media post or result from an unauthorised source. If an official result is corrected, the operator may correct the settlement in accordance with the applicable rules.

Each market can have its own settlement conditions. These conditions may explain how postponed, abandoned, interrupted, shortened or rescheduled events are treated. They may also cover dead heats, ties, changes of venue, changes to participants, statistical corrections, non-runners and events that do not take place. Read the market rules before placing a bet, especially where the event is subject to change.

Void bets and corrected results

A bet may be declared void where the relevant rules require it. This can happen if an event is cancelled, a market is offered in error, a selection is not eligible, the event does not meet the required conditions or a material technical or pricing error affects the bet. The treatment of a void selection in a multiple or combination bet will depend on the rules for that product.

If odds, results or settlement calculations are clearly incorrect because of a technical, administrative or data error, the operator may correct the error. This may include recalculating a return, voiding an affected bet or reversing a credit that was applied incorrectly. The correction will be made using the rules that should have applied when the bet was accepted or settled.

Settlement may take place after the result becomes available and has been checked. The time required can vary depending on the event, the market and the need for official confirmation. A result that remains pending does not necessarily indicate a problem. Players should not treat an unsettled balance or provisional result as final until the bet history shows the completed settlement.

Live and in-play betting

Live betting is subject to a delay between an event occurring and the information being displayed or a bet being accepted. Markets may be suspended without notice while an important event takes place or while information is checked. A bet submitted during a suspension may be rejected or accepted later at different odds, depending on the applicable rules.

Live scores, timers and other in-play information are provided for general guidance and may not be complete or immediate. You remain responsible for checking the status of a market and understanding its settlement conditions. The official settlement source and the specific market rules take priority over live display information.

Errors, prohibited activity and player protection

The operator may investigate activity that appears to involve fraud, money laundering, account misuse, collusion, manipulation, automated access, interference with the website or any other prohibited conduct. You must not exploit a system fault, deliberately use incorrect information, interfere with a game or event, or attempt to obtain an advantage through unlawful or deceptive activity.

Bets may be reviewed where there is a suspected pricing error, technical issue, breach of account terms or unusual activity. During a review, access to some services or funds may be restricted as permitted by the applicable terms and law. Any action taken will depend on the facts of the matter and the information available to the operator.

Responsible betting

Betting should be treated as entertainment, not as a way to earn income or recover losses. Set a budget before you play and only use money you can afford to lose. Do not chase losses, borrow money to bet, bet when distressed or allow betting to interfere with work, relationships, sleep or everyday responsibilities.

• Set personal spending and time limits before you begin.
• Take regular breaks and avoid betting when affected by alcohol or other substances.
• Never increase your stakes simply because you have lost.
• Use the available account controls, limits, time-outs or self-exclusion options if betting is becoming difficult to manage.
• Seek independent support if gambling is causing concern for you or someone close to you.

Questions and complaints

If you have a question about a bet, settlement, account record or rule, review the relevant market information and your bet history first. If the matter remains unresolved, use the support option available on the website and provide the relevant account or bet details without sharing your password. Complaints may be reviewed using account records, transaction records, system logs and the rules that applied at the time.

These Betting Rules may be updated when services, products, legal requirements or operational processes change. The current version published on the website applies to future activity from the time it takes effect. You should review the rules regularly and before placing a new type of bet.